IT Support engineer

About us

With over 20 years of industry experience under our belt, Eeze is an international gaming solutions provider that has a special focus on live casino. We are leading the global gaming market thanks to an innovative, dynamic, and diverse portfolio of world-leading betting solutions. Based in Malta, Europe’s leading iGaming hub, we also have a presence across Western Europe in the UK and Sweden. Hugely successful in Asia, we now count over 450 employees in Europe. We have significant growth plans, which could see 5 times that number within 4 years in the region.

Today, the company’s portfolio, Amazing Gaming and Betting Promotion, consolidates the world’s best of-breed solutions to facilitate new and established operators in the markets of their choice, from online video slots and live casino to sportsbook, virtual sports, and other popular and upcoming gambling verticals. Tain gives operators the tools to hit the ground running, stand out from our competitors, and create bespoke experiences tailored to our client base.

The company’s mission is to continuously innovate our gaming platforms, technology, and solutions by keeping a close eye on industry trends. Maintaining an exclusive focus on the business-to-business aspects of online gambling, we pride ourselves in offering highly professional services with a level of integrity that is second to none, a fact that is reinforced by Tain’s long-standing alliances with an extensive network of industry-leading clients who conduct business in many of the world’s biggest gambling jurisdictions.

Job Responsibilities:

We are seeking a talented and experienced Mid-Level IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a strong technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging. As we continue to expand our operations, we are seeking a talented IT Support Engineer to join our dynamic team.

Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.
Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
Complete IT inductions and on-boarding/off-boarding of employees.
Administer user accounts, permissions, and access rights in accordance with company policies.
Collaborate with team members to identify recurring issues and implement proactive solutions. Assist in the deployment and maintenance of software applications and updates.
Liaise with 3rd party vendors, and raise purchase requests in a timely manner.
Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
Stay informed about emerging

Qualifications

3+ years of experience in an IT support role.
Proficiency in troubleshooting hardware, software, and network issues.
Good networking knowledge (DHCP, DNS, IP etc).
Solid understanding of Windows and/or macOS operating systems.
Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack and other enterprise IT systems.
Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
Ability to prioritise tasks and manage time efficiently in a dynamic work environment.
Proven ability to work independently as well as collaboratively within a team.

Additional Information

Occasional after-hours and weekend work may be required for system maintenance and